Freshers International Voice Process

• Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities.
• Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes.
• The main aim is to get the medical facility reports within the time frame mentioned by the client.

Key Responsibilities:

• Handle inbound and outbound calls to medical facilities, doctors offices, and other healthcare providers to retrieve medical records.
• Navigate through medical records systems efficiently to locate and retrieve requested information.
• Verify the accuracy and completeness of medical records retrieved, ensuring compliance with legal and regulatory requirements.
• Communicate effectively with healthcare professionals to obtain necessary documentation in a timely manner.
• Document all interactions and maintain detailed records of medical records retrieval activities.
• Collaborate with internal teams to ensure the timely delivery of medical records to clients.

Requirements:

• Excellent communication skills in English, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients.
• Basic knowledge of medical terminology is preferred but not mandatory.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Minimum educational qualification: Graduation/Awaiting final semester results.

Benefits:

• Competitive salary package up to 25,000 CTC monthly.
• Comprehensive training program provided.
• Opportunity for career advancement and skill development.
• Positive and collaborative work culture.
• Employee benefits such as medical insurance and incentives.
• PSTI (Process specific tenure incentive) of 5000 per month.
• Fixed US shift /Saturday Sunday Off / Over Time Paid.
• Work location: Kalyani Nagar, Pune.
• Paid Transport facility is provided.

Role & responsibilities