Restaurant General Manager

Job Description

Job description

We are seeking a dynamic and result-oriented General Manager with a strong foundation in restaurant operations and a deep understanding of building and sustaining a community-driven dining experience. The ideal candidate will be an exceptional operator, a relationship builder, and a commercially astute leader who can seamlessly balance guest experience, team performance, and profitability.

1. Operations Excellence

• Lead end-to-end restaurant operations, ensuring seamless service delivery across all touchpoints
• Drive SOP adherence, hygiene standards, and service consistency
• Optimize resource utilization, inventory management, and vendor coordination

1. Community-Driven Engagement

• Build and nurture a strong local community presence through curated experiences, events, and collaborations
• Develop initiatives that foster repeat clientele and brand loyalty
• Act as the face of the brand, actively engaging with guests and stakeholders

1. Party & Event Management

• Oversee planning and execution of large-format parties, corporate bookings, and social events
• Design customized offerings and ensure flawless on-ground execution
• Maximize revenue through strategic upselling and package structuring

1. Customer Relationship Management

• Establish and maintain strong relationships with key guests and regular patrons
• Handle escalations with maturity and convert challenges into loyalty-building opportunities
• Drive guest feedback systems and continuous improvement initiatives

1. Financial Ownership (P&L Management)

• Take full ownership of the restaurant's P&L performance
• Monitor daily, weekly, and monthly financial metrics including revenue, cost control, and profitability
• Implement cost optimization strategies without compromising guest experience

1. Team Leadership & Development

• Lead, mentor, and inspire a high-performing team across departments
• Drive hiring, training, and performance management
• Build a strong culture of accountability, ownership, and service excellence