Customer Service Representative

Job Description

Work Location: Mekaguda, Hyderabad

Lindstrom Services India Private Limited

Purpose of the Role:

We are looking for a proactive and customer-focused Customer Service Representative to support backend service operations and customer care activities at Lindström. The role is responsible for ensuring seamless coordination between customers, service teams, and internal stakeholders to deliver consistent service quality and operational excellence.

The ideal candidate should possess strong coordination skills, customer handling abilities, and attention to operational processes including invoicing, stock handling, receivables follow-up, and issue resolution.

Key Responsibilities:

• Support day-to-day backend operations related to service delivery and customer care.
• Coordinate with internal teams to ensure timely and accurate service execution.
• Monitor service requests, delivery schedules, and customer commitments.
• Ensure smooth operational support for field and customer-facing teams.

• Handle customer queries, concerns, and escalations professionally and within defined timelines.
• Maintain strong customer relationships by ensuring responsive communication and resolution support.
• Track customer feedback and contribute towards improving customer satisfaction levels.
• Provide regular updates to customers regarding service status and resolutions.

• Support invoicing activities and ensure billing accuracy.
• Coordinate with customers and internal stakeholders for receivables follow-up and payment tracking.
• Maintain proper documentation related to billing and collections.

• Maintain and update stock-related records and operational data.
• Coordinate inventory movement and support stock reconciliation activities when required.
• Ensure operational data accuracy within internal systems.

• Follow company policies, operational SOPs, and compliance requirements.
• Ensure proper documentation and process adherence across activities.
• Support reporting and MIS activities related to customer service operations.

Key Requirements:

• Any Graduate / Diploma holder from a recognized institution.

• 1–2 years of experience in customer interface or customer support roles within a B2B service environment.

• Good verbal and written communication skills.
• Strong coordination and problem-solving abilities.
• Customer-centric mindset with good interpersonal skills.
• Basic knowledge of invoicing, receivables, and operational processes.
• Proficiency in MS Office applications and basic system handling.
• Willingness to travel locally based on business requirements.

• Opportunity to work with a globally recognized service organization.
• Collaborative and supportive work environment.
• Learning opportunities in customer service, operations, and process management.
• Career growth opportunities within service and operations functions.

• Timely response and support to customer requirements.
• Smooth coordination between customers and internal teams.
• Accurate handling of operational documentation and system updates.
• Positive customer experience and effective issue resolution.