Product Management IC3
Job Description
Overview
Microsoft 365 Copilot is seeking a Senior Product Manager to lead the mobile app's chat fundamentals. You will own the end-to-end mobile chat experience, ensuring it is fast, reliable, and delivers high user satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities- Define and drive chat fundamentals for the mobile app, focusing on First Time Resolution (FTR), satisfaction rate, and time to load.
- Establish and monitor key metrics: FTR, satisfaction rate, load time, and responsiveness.
- Design and run evaluations (A/B tests, live experiments) to continuously improve chat quality and performance.
- Partner with engineering and design to deliver a robust, scalable, and secure mobile chat experience.
- Use data and customer feedback to inform decisions and iterate rapidly.
- Embody our Culture and Values
Qualifications
Required Qualifications:
- Bachelor's Degree AND 2+ years experience in product/service/program management or software development
- OR equivalent experience.
- Experience in fundamentals on web or native apps.
- Solid analytical skills and experience running evaluations and experiments.
- Excellent collaboration with cross-functional teams.
- 6+ years in product management, with experience in native mobile apps.
- Experience with AI-powered applications with focus on mobile apps.
- Familiarity with Microsoft Graph, LLMs, or other AI APIs.
- Familiarity with mobile analytics and experimentation.
- Demonstrated success launching v1 products and scaling adoption.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.