Executive i - smartcare technologist
Job Description
Location:
Bangalore, KA, IN
Areas of Work: Sales & Marketing Job Id: 14785
External Job Description
Job Purpose
The position is that of frontline technical personnel who would primarily be responsible for supporting the sale of
waterproofing products in defined geography by providing products trainings and briefings for all stakeholders, ensuring
quality during application process and handling complaints thereby, assisting in achieving overall business objectives
Business Responsibility Areas
(Please detail out at least 8-10 responsibility areas) Key Performance Indicators
Business objective- Provide assistance to frontline sales workforce in Retail by means of creating
- Assist sales team in handling customer complaints, product warranty queries
- Identify and train painting applicators as well as non-painting applicators like
Masons, Civil Contractors etc. on practical application of waterproofing products
at regular intervals- Maintain and update training records of trained applicators in the portal and
- Brief frontend sales team in Retail, Projects and Services on the range of
waterproofing products and its technical specifications Contractor
Management- Identify set of key waterproofing contractors of the Region and prepare a plan
- Provide support on-site support to top waterproofing contractors to build their
- Adherence to product
training plan for
stakeholders- Product Technical
assistance as per scope
for sales support- Resolution of complaints
as per
defined timelines- Showcase the strength of APL products vis-à-vis other offerings in the market
- Ensure participation of contractors in schemes floated around various products
- Provide assistance to Marketing function and Research and Technology function
in conducting product trials and building inferences on APL product strength vis
à-vis products in the market- Devise ways in which these product strengths can be communicated to the
consumers and influencers
Qalifications
Essential- B.Sc. Degree in Chemistry or Diploma in Civil Engineering
- Minimum of 50% throughout education without any backlogs
- Applicants with an Engineering background (B. Tech/B.E./B.
Pharma/Diploma) and MBA will not be considered.