Projects & Portfolio Manager

Job Description

Location: (HO) Gurugram

ABOUT VIRTUOS

Virtuos Digital Ltd. is a next-generation experience technology company, partnering with global

enterprises to transform Customer Experience (CX) and Employee Experience (EX) using the

world's leading platforms — Smartsheet, Asana, Oracle CX, Salesforce, Creatio, Agiloft CLM,

technology, and human-centred design.

THE PPM PRACTICE

The

Practice deploys Smartsheet and Asana as its primary PPM platforms, supplemented by

proprietary Virtuos tooling (Workian, October.ai).

THE ROLE

The Projects & Portfolio Manager is a senior delivery professional responsible for end-to-end

project lifecycle management, customer success, and portfolio health across multiple concurrent client engagements. This role sits at the intersection of client leadership, project governance, and technology enablement — ensuring that every Virtuos project is delivered on time, on budget, to scope, and with a measurable impact on customer outcomes.

The PPM is not a back-office coordinator. This role is client-facing, commercially aware, and

operationally excellent. The successful candidate will be a certified practitioner of at least one

enterprise PPM suite (Smartsheet or Asana) and will use these tools not only to manage their

own portfolio but to demonstrate, configure, and drive adoption of PPM platforms within client

organisations. The position is strictly on-site at Gurugram.

• Own the complete project lifecycle from initiation through closure — charter, kickoff,

• Maintain project plans, WBS, milestones, and resource allocation in Smartsheet (Control

• Manage scope, schedule, and budget baselines with rigorous change control — zero scope

• Drive weekly project status reporting using Smartsheet dashboards and Asana Status

• Conduct fortnightly project health reviews using RAG (Red-Amber-Green) status framework;

• Facilitate Sprint Reviews, Retrospectives, and PI Planning events for agile delivery streams

• Manage project closure — final deliverable sign-off, financial reconciliation, satisfaction

• Maintain the Virtuos PPM Portfolio — a real-time view of all active, pipeline, and completed

• Produce weekly Portfolio Health Dashboard for C-suite: revenue recognition tracker,

• Manage resource allocation across the portfolio — forecast demand 8–12 weeks forward;

• Govern the Project Intake Process — evaluate new project requests against strategic

alignment, resource availability, and commercial viability; present recommendations to

• Maintain the Portfolio Risk Register with quantified impact and probability; chair the monthly

• Contribute to Quarterly Business Reviews (QBRs) — build the delivery section, narrate

• Act as the primary point of escalation for client delivery issues — own the client relationship

• Conduct structured Customer Success Reviews (CSRs) at 30-60-90 day intervals — track

• Drive post-go-live adoption — design onboarding plans, track usage data, and partner with

• Identify expansion opportunities within the account — document additional use cases,

• Achieve a minimum Net Promoter Score (NPS) of 70+ across managed accounts; own the

• Document and publish client success stories, metrics, and testimonials in partnership with

 D.  PPM Platform Usage — Smartsheet & Asana

Platform Usage Mandate

Every Virtuos project managed by this role MUST be fully set up in Smartsheet or Asana — no

exceptions.

Project data must be live and current at all times. No spreadsheet-only tracking outside the approved PPM suite.

• Configure and maintain Smartsheet Control Center templates for project provisioning — set

• Build Smartsheet Resource Management views — allocate named resources, track

• Maintain Asana Portfolio views for executive stakeholders — Goals, Portfolios, Workload

• Use Asana Rules and Smartsheet Automation to eliminate manual status update workflows

• Build and maintain Smartsheet Dashboards (real-time charts, metrics widgets, and cross-

• Leverage Smartsheet Bridge and Asana API integrations to connect project data with CRM

• Champion Smartsheet and Asana best practices within client organisations — conduct tool

• Stay current with Smartsheet and Asana product releases; evaluate new features for

• Own project P&L — track revenue recognition, cost of delivery, utilisation, and gross margin across all managed projects.
• Manage invoicing schedules aligned to milestone-based billing; partner with Finance to

• Produce monthly financial forecasts for the portfolio — rolling 3-month revenue forecast,

• Flag at-risk revenue and margin projects early; implement margin improvement plans in

• Lead a team of 3–8 Project Coordinators, Business Analysts, and Associate PMs — set

• Conduct structured one-on-ones, quarterly performance reviews, and development

• Mentor junior team members on PPM methodology, stakeholder management, and tool

• Partner with HR on hiring for the PPM Practice — participate in interviews, define role

requirements, and build the team capability roadmap.