Technical Support Engineer

Overview:

The Technical Support Engineer performs ongoing activities in support of Talent Management products, including back-end data management. The Technical Support Engineer will work directly with clients, providing input and technical expertise. The Technical Support Engineer also provides support to internal clients and support staff.

Duties & Responsibilities:

• Leverage SQL development skills to update and repair client databases.
• Troubleshoot, debug and implement software code to resolve issues
• Be available to assists clients with escalated technical support issues and the implementation of the solutions
• Evaluate user needs, define technical problems, and work with engineering/development staff to determine the best technical solutions
• Apply innovative strategies to develop processes and best practices for project completion
• Serve as a liaison between client services and engineering and escalates items as appropriate

Skills Required:

• 3-5 years of related technical support experience
• Associates degree in Computer Science, Information Technology, or a related field
• Excellent ability to document and communicate technical concepts in the simplest of terms to a non-technical audience.
• Experience with courseware integration in a Learning Management System
• Strong analytical, problem solving and troubleshooting skills
• Strong interpersonal, communication (both written and verbal) and listening skills, including the ability to collaborate effectively with various cross-functional groups
• Proven ability to multi-task while paying strict attention to detail
• Demonstrated ability to learn new technologies with minimal supervision
• Ability to write and debug intermediate to advanced SQL queries and scripts
• Intermediate to advanced experience with Microsoft SQL Server.

Preferred Skills and Experience:

• Experience with Active Directory, SAML SSO and Azure AD
• Bachelor’s degree in Computer Science, Information Technology or a related field