Customer Relationship Management Executive
Job Description
About Us:
With over 10 years of experience serving 200+ clients across diverse geographies specific to real estate, we have launched a dedicated vertical for the real estate sector. Our comprehensive services are designed to support clients at every stage of their project lifecycle, from initial planning to closing sales.
Why Choose Us
Proven Experience: Over 200 successful client engagements across diverse geographies in real
estate industry.
Holistic Service Offering: Covering every aspect of real estate marketing and sales.Innovation & Creativity: Cutting-edge campaigns and creative assets that stand out.
Dedicated & Skilled Team: Experts passionate about driving results and fostering growth.
Role Overview:
We are seeking a highly organized and proactive Business Coordinator for our Real Estate Vertical to streamline operations, support sales teams, and ensure smooth coordination between clients, internal teams, and financial processes.
Key Responsibilities:
Business Coordination & Operations
Coordinate between sales, marketing, and management teams to ensure seamless business
operations.
Support real estate project launches, campaigns, and lead flow management.
Ensure timely follow-ups and closure coordination with internal and external stakeholders.
Client Communication
Act as a primary point of contact for clients and channel partners.
Handle client queries, site visit coordination, and post-sales communication.
Data Management & Reporting
Maintain and update client, inventory, and sales data in CRM systems.
Track daily, weekly, and monthly sales performance reports.
Prepare MIS reports and dashboards for management review.
Sales Team Coordination
Monitor and maintain sales team targets and performance data.
Assist in lead allocation and tracking conversions.
Support the sales team with documentation and process coordination.
Payment & Cash Flow Management
Track customer payments, dues, and collections.
Coordinate with finance teams for invoicing and payment follow-ups.
Assist in maintaining project-level cash flow tracking and reporting.
Documentation & Compliance
Ensure proper documentation for all sales transactions.
Coordinate with legal/finance teams for compliance-related tasks.
What We're Looking For:
- 3 years of experience in real estate coordination/sales support/operations.
Strong communication and interpersonal skills.
Good knowledge of CRM tools and MS Excel.
Ability to handle multiple tasks and work in a fast-paced environment.
Basic understanding of real estate sales processes and documentation