Delivery Operations Team Lead
Accenture Bangalore
Skill required: Employee Services - Employee and Labor Relations
Years of Experience:7 to 11 years
Strong planning, organizational, analytical, and prioritization skills. Proven people management and coaching capability. Experience with performance metrics, reporting tools (e.g., Excel/Access), and basic financial analysis. Strong written and verbal communication skills, English proficiency, customer focus, problem-solving mindset, multicultural awareness, teamwork, and effective time management
Roles and Responsibilities: •Monitor and review administrative and operational activities to ensure achievement of deal and operational objectives
Designation: Delivery Operations Team Lead
Qualifications:Any GraduationYears of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Specialist is responsible for business and operational management for the assigned country or deal, including performance governance, metrics management, staffing, and people leadership.The role supports HR service delivery for the client and partners closely with Service Delivery leadership to drive operational excellence, customer satisfaction, and continuous improvement while meeting contractual and organizational objectives.
Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? Education Equivalent: Minimum GraduateStrong planning, organizational, analytical, and prioritization skills. Proven people management and coaching capability. Experience with performance metrics, reporting tools (e.g., Excel/Access), and basic financial analysis. Strong written and verbal communication skills, English proficiency, customer focus, problem-solving mindset, multicultural awareness, teamwork, and effective time management
Roles and Responsibilities: •Monitor and review administrative and operational activities to ensure achievement of deal and operational objectives
- Track and measure performance through metrics, audits, and reviews to ensure organizational initiatives and goals are met
- Manage and improve team performance, aligning individual objectives with business and client priorities
- Support business development and service delivery through participation in client visits and key initiatives
- Manage day-to-day team operations including workload, staffing, scheduling, and coverage to meet deadlines
- Monitor voice of customer through surveys and stakeholder feedback and drive corrective actions
- Drive continuous improvement and recommend cost-effective and efficient operational solutions
- Work within defined budgetary guidelines and provide input to monthly service and performance analysis
- Lead people management activities including coaching, mentoring, recognition, and conflict resolution
- Ensure team members have development plans and required skills to meet contractual requirements
- Drive high compliance to client, organizational policies, and documented processes
- Maintain and update OE documentation, SOPs, LWIs, and process baseline metrics
- Analyze root causes of issues, escalations, and errors and implement corrective actions
- Plan and manage daily staffing, attendance, and employee grievances for the geography and support teams
- Collaborate effectively with internal and third-party stakeholders to achieve business goals
- Participate actively in organization-wide initiatives and ensure adherence to organizational policies
AccentureBangalore
Skill required: Payroll - Payroll Process Design
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities...
AccentureBangalore
Job Description
Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A)
Designation: Delivery Operations Team Lead
Qualifications:Chartered Accountant/Master of Business Administration
Years of Experience:5 to 11...
AccentureBangalore
Skill required: Procure to Pay - Invoice Processing
Designation: Delivery Operations Team Lead
Qualifications:BCom/Master of Business Administration
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services...