Field Service Engineer 1

Job Description

JOB DESCRIPTION

Job Summary:

• Implement PSS - DeltaV DCS services, including AMC, PWAMC, CAMC, ST100, ST200, ST300, Chargeable Services, Ad hoc services under Lifecycle Services.
• Provide system support for DeltaV Systems, DeltaV Batch, DeltaV SIS, DeltaV Charms, DeltaV SIS Charms, VIM, Third-party communications, System Maintenance, and in-house service support.
• Support to lifecycle services sales for AMC Renewals, Spares, Add-On, Expansion, Upgrade, Software opportunities.
• Delivering services in alignment with SMO Standard.

In this role, your responsibilities will be:

• Will be responsible for managing DeltaV installed base across Central Region.
• Will be allocated Active AMC / Service Contracts for Maintenance Contract Execution which will consume 180-190 site visit days annually including travel.
• Expected to generate additional revenue by adding new service contracts in the region.
• Balancing out current Operational Efficiency of the region.
• Service collection target to be achieved.

Who WeAre:

Lifecycle services for DCSare comprehensive support offerings designed to ensure the long-term performance, reliability, and safety of automation systems throughout their operational life. Here's a summary of what these services typically include, using Emerson's DeltaV DCS.

For this role, you will need:

1. Technical: Team member and self-directed contributor. Works well within a team but is equally capable of performing independently.
2. Knowledge of Distributed Control System (DCS) - Basic Requirement.
3. Knowledge of Pharma / Chemical Industry / Refinery is an added advantage.
4. Knowledge of Batch, Profibus, Foundation Fieldbus, Networking, Safety Systems, handling of Charms I/O, Proficient in Cybersecurity and knowledge on AMS will be preferred.
5. Interaction:Receives guidance from a mentor and collaborates with team members to complete assignments as needed. Also leads interactions with other sites and departments to achieve project objectives.
6. CustomerFocus: Engages in increased customer interaction. Works collaboratively within a team and alongside a senior engineer when needed. Also capable of independently interfacing with customers or the sales force to support project and business objectives.
7. Industry Awareness:Takes initiative to understand the industry landscape, including project execution, service offerings, EPM market trends, customer segments, and overall business requirements.
8. Providing Solutions:Receives directions from a Senior Service Engineer for small-scale service projects. Possesses a strong general knowledge base and is developing expertise in a specific service area. Holds or is pursuing relevant certifications and continues to build skills within the identified product and certification domain.
9. Improving the Process:Actively learns and applies process improvement methodologies. Participates in implementing process changes and contributes to continuous improvement initiatives to enhance service delivery and operational efficiency.
10. Desired Educational Qualification:B.E. / B. Tech (Instrumentation / ECE/ Electrical). Candidates with degrees in other engineering disciplines and experience in a similar field can be considered.

Our Culture & Commitment to You

We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.