Application Support Engineer

Job Description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

The position demands continuous engagement with complex software environments to ensure seamless operations and support for critical business functions.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure alignment and effective communication.
• Mentor and guide junior team members to enhance their skills and performance.
• Monitor system health and proactively identify potential issues before they impact business operations.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP for Utilities Energy Data Management Device Management.
• Strong analytical and problem-solving abilities related to SAP utilities and energy data systems.
• Experience in troubleshooting and resolving complex software issues within enterprise environments.
• Ability to work with multiple software components and understand their interdependencies.
• Effective communication skills to collaborate with diverse teams and stakeholders.
• Familiarity with system monitoring tools and incident management processes.

Additional Information:

• The candidate should have minimum 7.5 years of experience in SAP for Utilities Energy Data Management Device Management.
• This position is based at our Pune office.
• A 15 years full time education is required.