Quality Manager (Rugs/Home Textiles, 14+ Yrs, Gurugram)

About Our Client

The employer is a large organization in the retail industry, offering diverse opportunities in the department store sector. They are committed to delivering high-quality products and maintaining rigorous standards in their operations.

• Conduct regular factory visits to audit production, vendor QA/QC processes, and participate in pre‑production meetings.
• Evaluate product samples throughout development, ensuring adherence to quality and technical standards.
• Log quality issues, generate reports, and escalate concerns to Quality Manager and Sourcing teams.
• Provide structured feedback to both internal teams and suppliers to resolve quality challenges.
• Analyze data to identify supplier trends and product‑specific insights that inform action plans.
• Support creation of product guidelines in collaboration with Quality Manager and Sourcing.
• Deliver technical guidance to sourcing and buying teams across multiple home product categories.
• Publish weekly/monthly dashboards summarizing vendor performance, product issues, and key insights.

• Experience: Minimum 12 years in Quality/Technical roles, preferably within home textiles; rug experience is an advantage.
• Industry Exposure: Strong background working with suppliers across India, Pakistan, Bangladesh, or Sri Lanka.
• Technical Knowledge: Deep familiarity with AQL methods, point‑count systems, and global testing standards.
• Tools: Must have advanced MS Excel capability (complex formulas, data structuring, template creation) and strong MS Office proficiency.
• Retail Experience: Prior work with US-based retailers preferred.
• Education: Bachelor's degree or equivalent technical qualification.
• Skills: Strong communication, English proficiency, relationship management, and ability to guide both internal and external partners.

• Opportunity to be a part of the technical quality processes for a global retailer with strong exposure to multi‑country vendor bases.
• Role offers high ownership, factory interface, and influence on product standards across categories.