OKTA L3 SME – Identity & Access Management

Job brief

The Band 7 OKTA L3 SME provides advanced technical support and subject matter expertise for the OKTA platform. This role is responsible for resolving complex incidents, supporting platform configurations, and mentoring L2 teams, while operating within a 24x7 global IDAM support model.

The role acts as a key technical escalation point and works closely with senior IAM leads on stability, security, and service improvements.

Shift: UK hours / Collaboration across APAC, EMEA, and NA regions

Band - 7

Regular / Full time

• Act as L3 escalation for complex OKTA incidents and service requests
• Troubleshoot and resolve advanced MFA, SSO, and authentication issues
• Support OKTA administration including policies, groups, and application configurations
• Handle P1/P2 incidents and contribute to root cause analysis and problem management
• Support OKTA agent deployments, upgrades, and maintenance (AD / LDAP agents)
• Major Incident Management – IDAM Representation on MIM, P1 & P2 Calls
• OKTA Platform Support 2nd Level – Day to day, policy activities, group updates.
• Daily Incident Management 2nd & 3rd Level (2500 a month)
• Release Management (New OKTA Agents as required)
• Maintenance & Patching of OKTA AD agents and support for Kyndryl server staff.
• Day to day Service Requests
• IP whitelisting Management
• Management of CMDB x 2
• OKTA Mastered List ( create direct in OKTA application) and Approvers List
• Admin Access Management
• Admin Access Attestation
• Service Account Management
• Service Account Attestation
• Management OKTA Mastered Accounts and Approvers.
• Hypercare Service for new criteria or upgrades
• Assist with audit, compliance, and access review activities
• Maintain SOPs, runbooks, and technical documentation

Mentor and support L2 OKTA administrators