AHS Operations Manager - Arabic & English, Account Health Support

• centric company where people can find and discover virtually anything they want to buy online.

• low prices, vast selection, and convenience
• Amazon.com continues to grow and evolve as a world-class e-commerce platform.

The Ops Manager within the Account Health Support team acts as the primary interface between Amazon and our business partners.

We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

They will participate with site experiments/pilots and calibrate with worldwide business partners as appropriate.

Other responsibilities include interviewing, training, performance management, managing the global quality audit process, and employee engagement.

The successful candidate will have a commitment to achieving excellence in the Specialists and Seller experience, and therefore a strong record of customer focus, a passion for employee development and a keen interest in process improvement are key requirements for this role.

Key job responsibilities

• Actively participate in and drive the continuous improvement culture through identifying and eliminating barriers to accuracy, productivity, and quality.
• Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.
• Mentoring and acting as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future Managers
• Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site and may require interface with other sites in network
• Partners with AHS Program Management execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.

A day in the life

• Graduate Degree is preferred
• 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" workday
• Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon Leadership Principles.
• Excels at providing coaching and mentoring to others with a goal of achieving success.
• Ability to lead by example, motivate others to excellence and insist on the highest standards.
• Analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.
• Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments.
• Open to working non-standard hours, including potential Tuesday-Saturday or Sunday-Thursday schedules or rotating weekend coverage.- 1+ years of team management experience
• Knowledge of Microsoft Office products and applications (esp.

• Speak, write, and read fluently in Arabic
• C1 certified in Arabic with min.

3+ years of Exp.- Graduate Degree is preferred

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.