Customer Support Executive - International Exposure

apartmentXperteez Technology placeMumbai calendar_month 

Job Description

Ideal Candidates: 1–6 yrs experience in International BPO
Location: Navi Mumbai (Airoli)
Work Mode: On-site
Shift: Rotational (5 days working, 2 days off)
CTC: Up to ₹5 LPA Fixed + Performance Incentives + ₹1L Retention Bonus

Interview Mode: 3 rounds, all Virtual (Webex)

We're hiring Customer Support Associates (Inbound, US Process) for a global digital product environment based out of Airoli, Navi Mumbai.

What you'll do:

  • Handle global customers via chat + calls
  • Support billing, subscriptions & account queries
  • Guide users on product usage & admin tools
  • Identify upsell & renewal opportunities
  • Deliver top-notch customer experience

Who should apply:

  • 1–6 yrs experience in International BPO / Sales / Customer Support
  • Exposure to SaaS / Digital / Tech environments is a big plus
  • Strong communication (Global English – C1 level)
  • Open to rotational shifts

What's in it for you:

  • Up to ₹5 LPA Fixed + Variables
  • Retention Bonus
  • Relocation support (One-way flight + 2 weeks accommodation)
  • Transport benefits + allowances Location: Navi Mumbai (Airoli)
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