Front Office Executive

Job Description

Duties & responsibilities

What this job involves –

• Create a comfortable, welcoming, and hospitable experience for employees and their guest.
• Boost agility in the workplace by managing up-to-date visitor information.
• Handle internal & external calls and correspondence.
• Anticipate client needs through observation to create memorable experiences.
• Manage stationery requisition and related inventory management.
• Adhoc responsibilities assigned by Facilities Manager.

• Foster a sense of community and create happiness at work for our team, our client, and their guest.
• Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client's facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

• Deliver concierge service with local expertise and insider knowledge.
• Manage transportations request from visitors and employees.

• Assist & educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace.

• Organise receipt and deliveries of all mails and courier services.
• Manage mail distribution records and mail logs .

Candidate Specification

• 2-years experience in Hospitality and/or Tourism sector or related professional area
• Prior experience to manage meeting room services is an advantage
• Diploma/degree from an accredited institute

• Proficiency with Microsoft Word, Excel and PowerPoint.
• Good command of verbal and written English

• Ability to meet tight schedules and deliver high quality of work
• High level of communication and interpersonal skills