Service Management Lead

Accenture | Kolkata | www.accenture.com |
Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 Years of regular qualifications

Summary:
As a Service Management Lead, you will be responsible for leading the delivery of programs, projects, or managed services. Your typical day will involve coordinating projects through contract management and shared service coordination, developing and maintaining relationships with key stakeholders and sponsors, and ensuring high levels of commitment to enable strategic agenda.

Roles & Responsibilities:
 •  Lead the delivery of programs, projects, or managed services, ensuring adherence to contract management and shared service coordination.
 •  Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
 •  Coordinate with cross-functional teams to ensure successful delivery of projects and services.
 •  Provide guidance and mentorship to team members, ensuring their professional growth and development.
 •  Identify and mitigate risks and issues, ensuring timely resolution and escalation as needed.

Professional & Technical Skills:
 •  Must To Have Skills: Strong experience in Infrastructure Service Management.
 •  Good To Have Skills: Experience in Service Delivery.
 •  Excellent leadership and communication skills.
 •  Strong project management skills, including the ability to manage multiple projects simultaneously.
 •  Experience in contract management and shared service coordination.
 •  Ability to identify and mitigate risks and issues, ensuring timely resolution and escalation as needed.

Additional Information:
 •  The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management.
 •  The ideal candidate will possess a strong educational background in a related field, along with a proven track record of delivering impactful solutions.
 •  This position is based at our Kolkata office.
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