CadyceMumbai
Strategic Planning
9. Qualifying Prospects
10. Strategic Prospecting
Seniority Level –Mid-Senior.
Industry –Computer Networking Accessories, Mobile Industry, Consumer Electronics, ComputerHardware, and Networking Industry.
Job Functions –Enterprise...
SINCLUSMumbai
SINCLUS is a Recruitment Company specialized in sourcing of engineering professionals for Global Organizations in the Oil and Gas / Infrastructure industries and contract hire to Multinational Companies and Public Sector Units.We have following open positions for our office in Mumbai and Vadodara:.O...
Talent Corner HR Services Pvt LtdMumbai
We are seeking a knowledgeable and experienced International Visa Consultant to assist clients with obtaining visas for international travel.The ideal candidate will have a strong understanding of visa regulations and requirements for various countries, excellent communication skills, and the abilit...
Hill Spring International SchoolMumbai
Hill Spring International School is looking for a Middle School & IBDP Spanish Teacher.Interested candidates may send their resume to hrmanager@hsieducation....
Zaco Computers Pvt. Ltd.Mumbai
by the management.Requirements:Bachelor’s degree in Computer Science, Information Technology, or related field.Proven experience in supporting server, storage, and networking hardware from leading OEMs.Strong troubleshooting skills with the ability to diagnose and resolve hardware issues...
CadyceMumbai
Prospects
10. Strategic Prospecting
Seniority Level –Mid-Senior.
Industry –Computer Networking Accessories, Mobile Industry, Consumer Electronics, ComputerHardware, and Networking Industry.
Job Functions –Enterprise/Corporate Sales Manager
Apply...
CloudNXT Co.Mumbai
architecture and computer systems infrastructure.
• Azure, Cloud Infrastructure, Networking, Linux, Azure Active Directory, Windows & Linux Administration and support.
• Overseeing the development, installation, configuration, and administration of Server...
siddhi - the mindshare companyMumbai
Job Description :- Candidate should have a good understanding of AWS services under Computing, Networking, Storage, and Security.- Candidate should have good hands-on experience in Terraform modular programming with AWS.- Should be good in Git...
Get new jobs by email!
Get email updates for the latest Computer Networking jobs in Mumbai
It's free, and you can cancel email updates at any time
Manager - Enterprise Technical Support - IT Hardware & Networking (6-12 yrs)
Veritas | Mumbai | Full-time | www.updazz.com |
Job Description :
As a Technical Support Manager, you will lead our technical support team, responsible for providing timely and effective support to our customers, resolving technical issues, and ensuring customer satisfaction. You will play a critical role in maintaining high service standards and fostering positive relationships with our clients through superior technical expertise and support.
Key Responsibilities :
1. Team Leadership :
• Lead and manage a team of technical support engineers and specialists, providing guidance, coaching, and mentorship to ensure high performance and professional development.
• Foster a culture of collaboration, accountability, and continuous improvement within the technical support team, promoting knowledge sharing and best practices.
2. Technical Support Operations :
• Oversee the day-to-day operations of the technical support team, ensuring timely response and resolution of customer inquiries, incidents, and service requests.
• Establish and maintain service level agreements (SLAs) and performance metrics to measure the effectiveness and efficiency of technical support operations.
3. Managing ASPs :
• Appoint ASPs on a Pan India basis for different product categories and manage them.
• Establish and maintain service level agreements (SLAs) and performance metrics to measure the effectiveness and efficiency of technical support operations of the ASPs. Conduct performance audits.
• Manage monthly payouts for the ASPs in a timely manner
4. Customer Engagement :
• Serve as a point of escalation for complex technical issues, working closely with the technical support team to troubleshoot and resolve issues in a timely manner.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and technical consultant to address their technical needs and challenges.
5. Process Improvement :
• Identify areas for process improvement and optimization within the technical support operations, implementing best practices and standard operating procedures (SOPs) to enhance efficiency and effectiveness.
6. Training and Development :
• Develop and deliver technical training programs and materials for the technical support team, ensuring they are equipped with the knowledge and skills to effectively support our products and services.
• Stay current with industry trends, emerging technologies, and best practices in technical support, and incorporate them into training programs and team practices.
Qualifications and Skills :
• Bachelor degree in Engineering - Electrical & Electronics. Electronics & Communications, Computer Science, Information Technology, or a related field.
• Master's degree is a plus.
• Proven experience in technical support management or a similar role, preferably within the IT hardware and networking industry.
• Experience in managing ASP network in India.
• Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and objectives.
• Deep technical expertise in IT hardware and networking technologies, with proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience with help desk software and ticketing.
As a Technical Support Manager, you will lead our technical support team, responsible for providing timely and effective support to our customers, resolving technical issues, and ensuring customer satisfaction. You will play a critical role in maintaining high service standards and fostering positive relationships with our clients through superior technical expertise and support.
Key Responsibilities :
1. Team Leadership :
• Lead and manage a team of technical support engineers and specialists, providing guidance, coaching, and mentorship to ensure high performance and professional development.
• Foster a culture of collaboration, accountability, and continuous improvement within the technical support team, promoting knowledge sharing and best practices.
2. Technical Support Operations :
• Oversee the day-to-day operations of the technical support team, ensuring timely response and resolution of customer inquiries, incidents, and service requests.
• Establish and maintain service level agreements (SLAs) and performance metrics to measure the effectiveness and efficiency of technical support operations.
3. Managing ASPs :
• Appoint ASPs on a Pan India basis for different product categories and manage them.
• Establish and maintain service level agreements (SLAs) and performance metrics to measure the effectiveness and efficiency of technical support operations of the ASPs. Conduct performance audits.
• Manage monthly payouts for the ASPs in a timely manner
4. Customer Engagement :
• Serve as a point of escalation for complex technical issues, working closely with the technical support team to troubleshoot and resolve issues in a timely manner.
• Build and maintain strong relationships with key clients, acting as a trusted advisor and technical consultant to address their technical needs and challenges.
5. Process Improvement :
• Identify areas for process improvement and optimization within the technical support operations, implementing best practices and standard operating procedures (SOPs) to enhance efficiency and effectiveness.
6. Training and Development :
• Develop and deliver technical training programs and materials for the technical support team, ensuring they are equipped with the knowledge and skills to effectively support our products and services.
• Stay current with industry trends, emerging technologies, and best practices in technical support, and incorporate them into training programs and team practices.
Qualifications and Skills :
• Bachelor degree in Engineering - Electrical & Electronics. Electronics & Communications, Computer Science, Information Technology, or a related field.
• Master's degree is a plus.
• Proven experience in technical support management or a similar role, preferably within the IT hardware and networking industry.
• Experience in managing ASP network in India.
• Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve goals and objectives.
• Deep technical expertise in IT hardware and networking technologies, with proficiency in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Experience with help desk software and ticketing.
Recommended jobs: