BrandMuscleNoida, 33 km from Gurgaon
BrandMuscle simplifies the process of digital and physical marketing executions, enabling brands to acquire and retain the best customers, build loyalty, enhance lifetime customer value, and achieve significant, measurable ROI.
With the largest client service...
IGT SolutionsGurugram
IGT Solutions is hiring for international processes in Gurgaon!.If you're a fresh graduate or undergraduate, you can apply for a 5-day workweek with a salary of up to 2.The company also offers transportation facilities, rotational shifts, and weekly offs.We have 100+ openings, and we need immediate ...
KAIZEN Asset Management ServicesIndia
As a Customer Engagement Associate, you will play a vital role in ensuring client satisfaction and retention. Identify opportunities to upsell or cross-sell additional products and services to customers. Monitor customer satisfaction and conduct customer satisfaction surveys to gather feedback.
KAIZ...
IGT SolutionsDelhi, 29 km from Gurgaon
Join Our Team as a Customer Service Associate in the Travel Domain!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Look no further!
We are seeking dynamic individuals to join our team...
BrandMuscleNoida, 33 km from Gurgaon
BrandMuscle simplifies the process of digital and physical marketing executions, enabling brands to acquire and retain the best customers, build loyalty, enhance lifetime customer value, and achieve significant, measurable ROI.
With the largest client service...
IGT SolutionsDelhi, 29 km from Gurgaon
Join Our Team as a Customer Service Associate in the Travel Domain!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Look no further!
We are seeking dynamic individuals to join our team...
IGT SolutionsDelhi, 29 km from Gurgaon
Join Our Team as a Customer Service Associate in the Travel Domain!
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Look no further!
We are seeking dynamic individuals to join our team...
KAIZEN Asset Management ServicesIndia
As a Customer Engagement Associate, you will play a vital role in ensuring client satisfaction and retention. Identify opportunities to upsell or cross-sell additional products and services to customers. Monitor customer satisfaction and conduct customer satisfaction surveys to gather feedback.
KAIZ...
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Customer Service Associate - Query Management
Gurgaon | www.accenture.com |
Skill required: Query Management - Service Desk Voice Support Designation: Management Level - Associate Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
• • Adaptable and flexible
• Ability to handle disputes
• Ability to perform under pressure
• Roles and Responsibilities
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
• • Adaptable and flexible
• Ability to handle disputes
• Ability to perform under pressure
• Roles and Responsibilities
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
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