Customer Service Executive

About Our Client

Our client is a leading global consulting and advisory firm known for building high-impact managed services and global capability centers for Fortune 500 clients. The organization partners with enterprises across industries to drive transformation, operational excellence, and long-term customer value through analytics-led engagement models.

• Conduct market, industry, and client research including financial analysis, annual reports, and strategic initiatives.
• Build and maintain dashboards tracking customer health, engagement metrics, CSAT trends, and delivery performance.
• Prepare structured governance reports and support leadership reviews across multiple strategic accounts.
• Coordinate with Customer Success, Delivery, and offshore teams to ensure disciplined execution of programs.
• Identify account growth signals through analytics and support cross-sell and upsell opportunities.

The Successful Applicant

A successful Customer Service Executive should have:

• 5-8 years of experience in analytics, consulting operations, customer success, or program management.
• Strong exposure to dashboarding tools such as Excel, Power BI, or Tableau and structured reporting.
• Experience working with global consulting clients or Big 4 environments preferred.
• Strong research capability with ability to interpret business strategy, P&L, and industry trends.
• Excellent stakeholder management and ability to coordinate across multiple teams.

• Opportunity to work closely with senior leadership on strategic client programs.
• Exposure to global consulting clients and high-impact managed services engagements.
• A high-visibility role combining analytics, client research, and delivery governance.

If you are passionate about delivering excellent customer service and are eager to contribute to a consultancy-focused professional services firm, apply now!