Retention Marketing Manager

Job Description

Salary: 3–5 LPA

Working Days: Monday to Saturday | 10:00 AM – 7:00 PM

Hoora Technologies, India's fast-growing Car & Bike Care App, is looking for a CRM Retention & Growth Executive to drive customer lifecycle engagement, automation, and retention strategies across the platform. If you are data-driven, technically strong in CRM systems, and passionate about building high-impact customer journeys, this role is for you.

Key Responsibilities:

• Manage and optimize daily CRM automations to improve engagement and retention
• Design end-to-end customer journeys across lifecycle stages
• Create and manage templates for Email, WhatsApp, SMS, RCS, and Web Push
• Plan, execute, and optimize multi-channel campaigns
• Generate reports on retention, feedback, and sales performance
• Handle CRM integrations and provide technical support
• Collaborate with Marketing, Tech, and Product teams
• Analyze customer and sales data to improve repeat usage and reduce churn

Ideal Candidate Profile:

• 3+ years of hands-on CRM experience (MoEngage, NetCore, Interakt, etc.)
• Strong expertise in automation workflows, segmentation, and campaign management
• Experience with CRM integrations and vendor coordination
• Strong analytical mindset with reporting and data interpretation skills
• Exposure to AI/ML applications in CRM is a plus
• Bachelor's or Master's degree in IT, Computer Science, Business, or related field

If you are ready to build structured retention systems and drive long-term customer growth at scale, we would like to connect.

Interested candidates can share their CV via DM or email at [Confidential Information]