ServiceNow Architect

Overview:

Job Summary

The Technical Architect is responsible for architecture, engineering, and business stakeholders while mentoring designers, team members and driving best practices.

Responsibilities:

• Lead the technical design and delivery of complex ServiceNow implementations and enhancements.
• Partner with product owners, and business stakeholders to translate requirements into high-quality solutions.
• Provide technical leadership to ServiceNow developers, administrators, and engineers across multiple projects.
• Drive the adoption of platform governance, security, and development standards.
• Oversee the implementation of core and advanced ServiceNow modules (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, etc.).
• Lead the design of integrations with external systems (REST, SOAP, APIs, LDAP, SSO, etc.).
• Ensure platform stability, performance, scalability, and compliance.
• Act as the escalation point for complex technical issues and performance challenges.
• Mentor, coach, and conduct technical reviews for development teams.
• Stay current on ServiceNow roadmap, new releases, and industry best practices, advising leadership on strategic platform improvements.

• 12+ years of experience in IT, with 6+ years of ServiceNow development/engineering experience.
• Proven experience in leading technical teams on large-scale ServiceNow programs.
• Strong hands-on expertise in ServiceNow scripting (JavaScript, Glide), Flow Designer, IntegrationHub, and advanced configuration.
• Solid understanding of ITIL/ITSM frameworks and their application within ServiceNow.
• Strong knowledge of CMDB design, service mapping, and ServiceNow capabilities.
• Experience with enterprise integrations (REST, SOAP, APIs, SSO, LDAP, etc.).
• Excellent problem-solving, communication, and leadership skills.

Requirements:

• ServiceNow Certified System Administrator (CSA).
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications.
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA) or working toward certification.
• Experience with Agile/Scrum delivery in enterprise environments.
• Exposure to cloud platforms (AWS, Azure, GCP) and enterprise ecosystems.