SAP Service Delivery Manager

apartmentcareer soft solutions pvt. ltd. placeChennai calendar_month21/06/2026

Job Description

Skillset: SAP Service Delivery Manager
Experience: 15 - 22 Years

Job Location: Chennai / Bangalore

Job Description:

Role Summary

SAP SDM responsible for end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.

Key Skills & Competencies

Functional & Technical

Strong SAP expertise (S/4HANA / ECC)
Understanding of:
SAP modules (SD/MM/FICO/PP etc.)
SAP integrations (PI/PO, APIs, BTP)
Knowledge of AMS and support models

Service Management

ITIL processes (Incident, Problem, Change, Release)
SLA/KPI governance and reporting
Experience in ServiceNow or similar tools

Leadership & Soft Skills

Stakeholder management & CXO engagement
Strong communication & presentation skills
Decision-making and problem solving
Team leadership across global delivery models

Experience & Qualification

12–18+ years overall experience
Minimum 5+ years in SAP SDM / Delivery Manager role
Proven experience in:
SAP AMS & project delivery
Multi-client / multi-geography engagements
Preferred:
PMP / ITIL Certification
SAP certifications

Regards,

Bala

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