Associate Manager, ServiceNow Scrum Master

Job Description

• Guides the team in the use of SAFe Agile/Scrum practices to ensure value and customer satisfaction - Leads the team on self-organizing to fulfill the Agile/Scrum framework
• Ensures Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority, make the tough calls
• Assesses the Scrum Maturity of the team/organization and coaches the team to higher levels of maturity at a pace that is sustainable and comfortable for the team/organization
• Responsible for removing impediments to team progress
• Facilitates discussion to identify alternatives or different approaches, enable decision-making, and / or resolve conflict.
• Embraces new tools and techniques to manage oneself and a team.
• Enables an environment of trust where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving.
• Facilitates delivery without coercion, assigning, or dictating the work.
• Assists with internal and external communication.
• Enables disclosure and transparency to the business about development and grows business trust
• Supports and educates the Agile team's Product Owner, especially with respect to grooming and maintaining the product backlog
• Provides support to the team using a servant leadership style whenever possible and leading by example
• Working on concurrent projects
• Working with a large number of stakeholders

• Minimum 10 years of total work experience
• Excellent facilitation, situational awareness, and conflict-resolution skills
• Knowledge of burndown techniques, retrospective formats, bug bashing, Kanban, etc
• Experience working with Agile-oriented User Stories, ATDD, TDD, continuous integration, and continuous and automated testing.
• Previous experience as a team lead
• Excellent communication and mentoring skills
• Knowledge of ServiceNow a plusDeep knowledge of ITSM, ITOM, DevOps, and SecOps.
• Good understanding of ITIL processes.
• Good understanding of agile and hybrid Project Management methodologies.
• Knowledge of ServiceNow instance design and administration