SAP Run Service Delivery Manager

Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

• Manage day‑to‑day service delivery operations ensuring stability, SLA adherence, and high service availability.
• Lead incident and problem management, including root‑cause analysis, PIRs, and preventive actions.
• Act as the primary escalation and communication point for customers and leadership.
• Govern service performance through KPIs, dashboards, reviews, and continuous improvement initiatives.
• Coordinate across cross‑functional teams and guide operational priorities, workload, and readiness.

• 14-16 years overaall experience needed.
• Primary skill: Experience in SAP or S4 HANA
• Strong knowledge of ITIL processes (Incident, Problem, Change, Service Continuity).
• Ability to interpret SLAs/KPIs, analyze operational metrics, and drive performance improvements.
• Proficiency with service monitoring and ticketing platforms.
• Excellent communication, stakeholder management, and escalation handling skills.
• Strong analytical, reporting, decision‑making, and team‑coordination capabilities.

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges

With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.