Service Delivery Manager-Retail domain

Job Description

• Lead retail application support teams to ensure smooth, business‑critical operations.
• Own and manage Major Incidents, including coordination, communication, and RCA to leadership.
• Ensure stability of complex, legacy retail applications with multiple interfaces, batches, and vendors.
• Collaborate with engineering, infrastructure, and third‑party vendors for end‑to‑end service delivery.
• Provide operational reporting, stakeholder communication, and on‑call coverage as needed.

• Strong Service Delivery / Application Support leadership experience in the retail industry.
• Proven expertise in Major Incident Management, RCA preparation, and high‑pressure problem solving.
• Hands‑on background as a lead developer in Ecommerce or Warehouse Management systems.
• Solid understanding of Retail domain processes: Product & Merchandising, Supply Chain, WMS.
• Excellent communication skills; experience managing legacy systems, vendors, and shift/on‑call models.

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.