Client Relationship Manager

About Our Client

The organization specializes in designing and implementing patient access programs, remote care models, and digital tools to improve access to treatment-particularly in emerging markets.

• Act as the primary point of contact for clients within the life sciences department.
• Build and maintain strong client relationships to ensure satisfaction and retention.
• Identify opportunities to expand services within existing client accounts.
• Monitor client feedback and address any concerns promptly and effectively.
• Identify and pursue new business opportunities and expand partnerships with pharmaceutical companies
• Capture business development leads and stakeholder insights in CRM systems and present monthly reports with clear KPIs
• Develop, support, and deliver compelling business proposals and presentations to potential clients.
• Conduct competitive analysis and market research to understand local market shifts and growth opportunities.
• Build and maintain strong relationships with key decision‑makers and, when needed, engage hospitals, providers, and distributors.
• Work closely with the Chief Business Officer and Business Excellence Team to provide market insights and support strategic planning.
• Represent the company at industry events, conferences, trade shows, and networking forums.

The Successful Applicant

A successful Client Relationship Manager should have:

• Proven relationship‑building skills to maintain and grow connections with key decision‑makers, healthcare providers, and industry partners.
• Excellent communication and presentation abilities to deliver compelling proposals and engage diverse stakeholders.
• Ability to manage multiple clients and projects effectively.
• Strong strategic thinking skills with the ability to identify and pursue new business opportunities.
• High proficiency in CRM tools and data management to track leads, insights, and performance metrics.
• Strong analytical and problem‑solving skills, supported by the ability to conduct market research and competitive analysis.

• Competitive salary package aligned with industry standards.
• Opportunity to work in a small-sized, specialised healthcare firm.
• Exposure to the dynamic and evolving life sciences sector.
• Supportive work environment that encourages professional growth.
• Location - Mumbai.

If you are passionate about building strong client relationships and thrive in the healthcare industry, apply now to join this exciting opportunity.