Application Support Engineer

apartmentAccenture placeMumbai calendar_month10/06/2026

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : Change Management, Incident Management
Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications.

The position demands continuous engagement with complex environments to maintain service reliability and support business continuity through timely resolution of technical challenges.

Project Role Description:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have Skills: Infrastructure Service Management

Good to Have Skills: No Technology Specialization

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve operational processes and enhance system stability.
Mentor junior team members to foster skill development and knowledge sharing.
Coordinate cross-functional communication to ensure alignment on issue resolution and service delivery.

Job Requirements:
Key Responsibilities:

Extensive experience with SIAM ServiceNow
A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve
Responsible for the delivery of, Incident, Problem, Change Configuration Management.

Technical Experience :

ITIL V3 Foundation certification
ITIL V3 Intermediate certification at least 2 modules preferably Service Operations and Service Transition/ CSI
Ability to co-ordinate with multiple teams across all domains
Has managed atleast 2 of the SM processes E2E
Has applied best practices in daily operations

Additional Information:

The candidate should have minimum 7.5 years of experience in Infrastructure Service Management.
This position is based at our Bengaluru office.

Educational Qualification:

A 15 years full time education is required.

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