Client Operations Representative

apartmentglobeia placeGurgaon calendar_month 

Job Description

Job Title:Client Operations Representative

Location: Gurugram, Haryana, India (On-site)

Job Type: Full-time

About Globeia

At Globeia, we simplify the complexities of global mobility. With over a decade of experience, we empower individuals, businesses, and institutions to pursue cross-border opportunities with clarity and confidence. With locations in Canada, United States and United Kingdom.

Globeia is building a trusted platform that bridges borders through innovation, compliance, and unwavering reliability. As a global leader in international mobility solutions, we are committed to making movement across countries seamless, secure, and accessible for all.

About the Role

Globeia is expanding its Gurugram team and is looking for a dedicated Client Operations Representative to join our day operations. This is a long-term, in-office role built for someone who is exceptionally detail-oriented, adaptable, and comfortable rolling up their sleeves across whatever the day demands.

You will play a key role in supporting our document processing and client communication operations.

This role offers real scope for growth, we invest in people who show ownership and initiative, and we are actively looking for someone who wants to build a long-term career with us.

Shift Schedule & Logistics
  • Working Hours: 12:00 PM 8:00 PM IST
  • Work Days: 6 days a week
  • Location: Gurugram (On-site, mandatory)
Responsibilities
  • Manage and respond to client emails and inquiries in a timely, accurate, and professional manner
  • Maintain and update client records and process statuses across internal platforms
  • Coordinate and track document-related tasks to ensure nothing is missed or delayed
  • Liaise with internal teams to ensure smooth handoffs and workflow continuity
  • Escalate issues proactively and appropriately when required
Requirements
  • Location: Must be based in or willing to relocate to Gurugram, India
  • Availability: Committed to a 6-day work week, 12:00 PM 8:00 PM shift
  • Attention to Detail: Exceptional accuracy in written communication and data management (this is non-negotiable).
  • Communication: Excellent written English: clear, professional, and thorough
  • Tech comfort: Proficient in, Google Workspace, and email platforms
  • Mindset: Adaptable, self-driven, and comfortable owning tasks end-to-end with minimal hand-holding
Preferred Experience
  • 12 years of experience in operations, administration, or client coordination
  • Prior exposure to document processing, legal services, or international mobility is a strong advantage
  • Freshers with exceptional attention to detail and strong English skills will also be considered
What We Offer
  • Salary: 50,000 65,000 per month (CTC) based on experience
  • Clear growth path : we promote from within and reward ownership
  • Long-term opportunity : we are hiring for a stable, permanent role
  • Exposure to international operations across the US, UK, and Canada
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