HR Service Delivery Associate

Designation: HR Service Delivery Associate

About Accenture

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

The role works closely with Delivery Services Management to identify and escalate client issues, obtain and confirm pending information/documentation, and add and amend transaction information to client/systems responding to changes (via e-mail/telephone) to maintain current visible HR records for the client, vity, boosts business agility, increases revenue and reduces costs.

Education Qualification: Bachelor’s degree (Any discipline)

• Essentials: 1-2 years of business experience with Employee & Org data Mgmt. background. 1-2 years of hands-on experience in SAP
• Desirable: Exposure to BPO industry

• Read, understand, and analyze client processes as per the business rules
• Execute the full range of the process accurately and timely as a hands-on processor
• Escalate issues and seek advice when faced with complex issues/problems
• Follow Work Instructions while processing
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads
• Participate in client conference calls, where required, and manage appropriate documentation
• Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls
• Understand existing matrices in the process, how they are measured, and improvise the measurement system to make it more effective and transparent

• Knowledge of Employee & Org data Mgmt. Processes (New Hires, Exit, Job Changes, etc.)
• Strong command of written and verbal English language
• Knowledge of SAP required
• Knowledge of MS Office/Excel Skills would be a plus
• Knowledge of SuccessFactors would be a plus
• Knowledge of Zendesk would be a plus

• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting
• Resilient and able to work under pressure
• Organization & prioritization skills to deliver as per deadlines
• Attention to detail & quality driven – in communications and all system transactions
• Demonstrate high levels of confidentiality
• Teamwork & collaboration
• Multi-cultural awareness
• Flexible working in shifts

Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts