Business Analyst

Job Description

Job Requirements

Experience: 5 -10 years

Job Summary: We are looking for an experienced Business Analyst (BA) with domain expertise in NACH (National Automated Clearing House), e-NACH, and digital collections systems. The ideal candidate will gather business requirements, design robust workflows for automated collections, and ensure regulatory and operational compliance, working closely with business, product, tech, and operations teams.

• Analyze and document business requirements related to NACH/e-NACH mandates, mandate registration, transaction processing, re-presentment, and failure handling.
• Collaborate with NPCI, sponsor banks, and third-party aggregators (TPAs) for mandate onboarding, reconciliation, and compliance.
• Drive the development and enhancement of collections tech platforms, including auto-debit triggers, repayment schedules, retries, and bounce management.
• Prepare BRDs, FRDs, process flow diagrams, user journeys, and integration specs.
• Translate business needs into API specifications, logic rules, and system configurations.
• Ensure alignment with NPCI/NACH guidelines, RBI mandates, and digital lending regulations.
• Support QA/UAT, production validation, and post-deployment monitoring.
• Perform root cause analysis of collection failures and recommend system/process changes.
• Monitor and optimize key metrics: mandate success rate, bounce rate, auto-recovery efficiency, etc.
• Coordinate with lending, risk, compliance, and legal teams for NPA strategy and escalation flows.
• Strong knowledge of NPCI NACH/E-NACH, Aadhaar & Netbanking-based mandates, and sponsor bank integrations.
• Familiarity with collections tools, auto-debit systems, and customer lifecycle in lending or subscription models.
• Experience with payment APIs, reconciliation systems, and failure/error code management.
• Proficiency with tools like Jira, Confluence, Visio, Excel, Postman, SQL (basic), and Agile methodology.
• Excellent stakeholder and vendor management skills.
• Experience working with NBFCs, banks, TPAs (like Razorpay, BillDesk, MandateHQ), or NPCI integrations.
• Knowledge of UPI AutoPay, E-Mandate via Debit Card/Netbanking, and tokenization for collections.
• Exposure to collections automation workflows integrated with CRM, tele-calling, or LMS systems.
• Understanding of bounce management, customer notifications, retries, and loan recovery processes.

Educational Qualification (Fulltime): Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)