Front Desk Receptionist/Client Coordinator

Job Description

Department: Front Office

Key Responsibilities:

• Greet clients warmly and ensure a professional and pleasant front desk experience.
• Manage incoming calls, emails, and walk-ins; provide accurate information about clinic services.
• Schedule, confirm, and manage client appointments using clinic software (e.g., Zenoti, Amoga, or relevant system).
• Maintain client records and ensure confidentiality in line with company policies.
• Coordinate with doctors, therapists, and other staff to ensure smooth client flow.
• Handle billing, payments, and issue receipts/invoices to clients.
• Manage daily cash and reconciliation reports.
• Assist in maintaining the reception area's cleanliness and professional appearance.
• Support marketing initiatives by informing clients about offers, packages, and follow-ups.
• Address client queries, concerns, or complaints professionally and escalate when required.
• Maintain attendance records, daily reports, and assist with administrative tasks as directed.

Requirements:

• Education: Graduate (preferred in Hospitality/Administration/Commerce).
• Experience: 13 years of experience as a Receptionist/Front Office Executive, preferably in an aesthetic/healthcare/hospitality setup.
• Skills:
• Excellent communication skills (English & Hindi; knowledge of local language is a plus).
• Pleasant personality with strong customer service orientation.
• Proficient in MS Office and clinic management software.