Frontline Process Sales Executive

Job Description

Department: Customer Development – Centre of Excellence

Job Overview

The executive will be responsible for release and deployment tasks of the DMS application LeverEDGE and lead several other COE project initiatives.

• Provide end-to-end support for the existing Distributor Management System (DMS) application across all business channels.
• Generate insights into new application functionalities by gathering feedback from ground-level sales teams.
• Collaborate closely with Branch Anchors and internal HUL stakeholders to capture real-time challenges, needs, and improvement opportunities.
• Data analysis for monitoring governance tasks and generate reports for business reviews and decision-making.
• Work closely with the internal business stakeholders and IT team to:
• Gather requirements for new releases
• Assist in preparing and sharing business briefs
• Prioritize requirements and plan release cycles
• Ensure timely closure of the User Requirement Specification (URS)
• Conduct comprehensive User Acceptance Testing (UAT) for all changes and enhancements.
• Document and share relevant feedback and observations.
• Provide final sign-off after successful testing and validation.
• Coordinate pilot rollouts with Branch Anchors and IT team.
• Consolidate pilot feedback, review inputs, and support refinement before national rollout.

• Qualification - Graduation in Science or Technology preferred (B.E, B.Tech, B.Sc).
• Strong proficiency in Word, Excel and Power Point and familiarity in working on sales automation applications.
• 2–3 years of field sales experience is essential to effectively handle operational queries from field and provide clarifications to IT team.
• Excellent verbal and written communication skills to clearly document tasks on internal portals and coordinate effectively with senior stakeholders.
• A strong affinity for technology and digital platforms, with the ability to quickly learn and adapt to new tools and system enhancements.