Senior Manager, Internal Consultant, Operating Model Transformation

Posting Description:

Job Title- Senior Manager- Consulting

Position type- Full Time

Work Location- Bangalore

Working style- Hybrid

People Manager role: No

Required education and certifications critical for the role-

Any Graduate or Post-Graduate (full time)

Required years of experience –

Minimum 5+ years of relevant experience.

Overview

This role will engage with senior leaders across Solution Lines, Regions and Functions, as well as partner with a cross‑functional team of internal consultants, project managers and subject matter experts and to deliver measurable performance outcomes.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Partner with ABS leadership as well as business leaders, key stakeholders, and cross-functional partners to advance the vision, objectives, and scope for operating model transformation
• Translate strategic priorities into a clear transformation roadmap with defined business outcomes, KPIs, and value realization targets
• Apply structured consulting methodologies (e.g., problem framing, hypothesis‑driven analysis, benchmarking, business case development) to inform recommendations
• Develop and validate business cases for operating model changes, including financial, operational, and qualitative benefits

• Support the end‑to‑end design of the target operating model across Aon’s Solution Lines, Business Units and Functions
• Translate enterprise strategy into detailed Operating Model design components, including capabilities, organizational structure, roles and responsibilities, governance models, and cross functional interaction patterns
• Analyze and synthesize complex inputs (e.g. activity maps, as-Is assessments, interviews, benchmarks, stakeholder insights) into clear, decision-ready operating model recommendations
• Oversee phased implementation, including pilots, scaling strategies, and stabilization, ensuring alignment with regional and solution line needs
• Build and maintain operating model blueprints, ensuring all components (capability models, interaction models, RACIs, team structures, decision rights, KPIs) integrate across the enterprise

• Act as a trusted advisor to senior executives, providing insight on opportunities, trade‑offs, and risks related to the operating model; ensure buy-in and engagement in strategy and roadmap
• Shape and deliver a compelling change narrative that articulates the “why,” “what,” and “how” of the transformation for different audiences
• Work closely with executive sponsors and the PMO to establish and maintain robust governance, decision‑making, and escalation mechanisms
• Partner with Change & Communications teams to define implications of design changes, highlight required behavior shifts, and identify points of resistance or adoption needs
• Facilitate executive and working‑level forums to align decisions, resolve conflicts, and maintain momentum

• Build consulting capabilities within the broader organization by sharing methodologies, tools, and best practices
• Promote a culture of collaboration, transparency, and continuous improvement
• Capture and embed lessons learned into subsequent waves of operating model transformation

Skills and experience that will lead to success

• Bachelor’s degree in Business, Finance, Operations, Technology, or related field; advanced degree (MBA or equivalent) strongly preferred
• 5+ years of experience in management consulting, internal strategy/consulting or equivalent internal consulting function
• Demonstrated experience leading complex, multi‑workstream operating model or large‑scale transformation programs in a global, matrixed organization, including design, process transition and governance framework setup
• Experience working in or with professional services, insurance, or financial services environments is highly desirable

• Demonstrated ability to operate in high‑performing, diverse teams and work effectively across cultures and geographies
• Ability to operate as a generalist across strategy development, operating model design, and execution support
• Strong strategic and conceptual thinking skills; able to connect enterprise strategy to detailed design and implementation
• Expertise in operating model design, process re‑engineering, and organizational design
• Excellent stakeholder management and influencing skills, including experience engaging C‑suite and senior executives
• Exceptional communication skills, with the ability to distill complex topics into clear, compelling narratives and materials
• Strong analytical and problem‑solving capabilities; comfortable with data, financial modeling, and performance metrics
• Growth mindset toward emerging technologies, with the ability to incorporate AI into daily work and support others in adopting new digital tools with confidence and ease. Proficiency in MS Office, including Project, Excel, and PowerPoint; experience with project management tools is a plus

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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