S&C GN - TS&T – Digital Foundations - Resilence - Senior Manager

Technology Resilience Senior Manager

Join our Technology Strategy & Transformation team for an exciting opportunity to help our most strategic clients unlock exceptional business value from technology.

Years of Exp: 13–18+ years

Explore an Exciting Career at Accenture

Do you believe that resilience is not just a technology problem, but a business and leadership priority — and that the most valuable advice helps clients act with confidence, not just understand the risk? Do you want to help large enterprises make better decisions about protecting the services and technology estates that matter most to their business?

If yes, this is the right opportunity for you. Join Accenture Technology Strategy & Transformation and work with global clients to support their journey towards business agility and digital transformation.

The Practice – A Brief Sketch

Technology Strategy & Transformation is part of Accenture Strategy and focuses on our clients’ most strategic technology priorities. Technology Resilience is a growing advisory capability within this practice that helps organisations identify fragility across complex technology estates, understand the business impact of disruption, and shape practical resilience priorities, recovery approaches, and investment decisions that senior leaders can act on.

Our Global Network brings together strategy and consulting talent from across markets to help clients solve complex problems with depth, pace, and a broader point of view. As a Senior Manager in this capability, these are some of the areas you will lead:

Executive-level advisory: Translating technology failure into business impact — including service disruption, operational loss, customer impact, and regulatory exposure — at CIO, CTO, COO, and Board-adjacent levels. Capability and offering development: Playing a visible role in shaping the Technology Resilience capability through offerings, proof points, thought leadership, team development, and a clear market narrative.

Role Overview

This person should be able to lead the same core technical resilience conversations expected of a strong Manager—across recovery design, failover, backup and replication, dependency mapping, resilience testing, service continuity, and operational recovery—while operating with greater autonomy in executive advisory, engagement leadership, account growth, and capability building.

Key Responsibilities

• Lead technology resilience engagements across applications, infrastructure, cloud, data, and third-party dependencies to identify fragility, recovery gaps, and service continuity risks — and convert findings into clear, prioritised client action.
• Translate technology failure into business impact, including service disruption, operational loss, customer impact, regulatory exposure, and resilience investment priorities, for CIO, CTO, COO, and Board-adjacent audiences.

• Define target-state resilience principles, recovery approaches, operating model implications, and multi-year transformation roadmaps in partnership with cloud, infrastructure, security, and application stakeholders.
• Bring a practical point of view on infrastructure strategy, reliability, and resilience engineering topics, including SLI/SLO and error-budget frameworks, observability strategy, incident response and operational learning, service management and automation operating models, resilience validation approaches, infrastructure modernization, and security and compliance integration.

• Act as a trusted advisor to senior client stakeholders by bringing clear recommendations, strong judgment, and credible technical depth in a named resilience domain.
• Own client modules or workstreams end to end with high autonomy, guide teams through structured problem-solving, and ensure outputs are commercially relevant, technically credible, and executive-ready.

• Play a visible role in building the Technology Resilience capability through offerings, reusable assets, proof points, thought leadership, team development, and a clear market narrative that strengthens Accenture’s position in this space.
• Coach junior team members and strengthen broader team capability, while helping establish Technology Resilience as a differentiated play within Technology Strategy & Transformation.

• Support account growth through opportunity shaping, proposals, solutioning, and senior client conversations by connecting differentiated advisory positioning with credible delivery pathways.

Core Skillsets & Competencies

• Understanding of resilience strategy, recovery and continuity concepts, dependency risk, service availability, and operational fragility in complex technology estates.
• Ability to frame resilience in business terms — service criticality, customer impact, operational disruption, regulatory exposure, resilience economics, and investment prioritisation.
• Must bring strong working knowledge and clear practitioner credibility in at least one primary technology anchor relevant to resilience. For cloud, this means real experience across AWS, Azure, or GCP in areas such as multi-region design, failover, replication, backup, identity, and platform recovery trade-offs. For enterprise infrastructure, this means experience across compute, storage, virtualization, backup, replication, data center recovery, and modernization, ideally including common enterprise stacks such as HPE, Dell, Hitachi, VMware, hyper-converged infrastructure, or comparable tooling. For network and security resilience, this means experience across routing, failover, segmentation, firewalls, load balancing, DNS, connectivity resilience, and high-availability design, with technologies such as Cisco, Palo Alto, F5, SD-WAN, or equivalent enterprise networking stacks.
• Experience applying modern resilience and reliability practices in real enterprise environments, such as observability, SLI/SLOs, incident response, resilience validation, failover testing, Game Day exercises, service dependency mapping, and recovery readiness reviews. The candidate should be able to discuss practical architecture and recovery trade-offs, not only high-level strategy or transformation concepts.

Priority Hiring Profiles

We are especially interested in candidates with one or more of the following backgrounds:

• Cloud resilience leader with hands-on experience in AWS, Azure, or GCP architecture, multi-region recovery, failover, backup, replication, identity, and platform recovery design for complex enterprise environments.
• Infrastructure resilience leader with hands-on experience across compute, storage, virtualization, backup, replication, data center recovery, modernization, and hybrid recovery, ideally with exposure to HPE, Dell, Hitachi, VMware, hyper-converged infrastructure, or comparable enterprise stacks.
• Network and security resilience leader with hands-on experience in routing, failover, segmentation, firewalls, load balancing, DNS, connectivity resilience, and high-availability design, including technologies such as Cisco, Palo Alto, F5, SD-WAN, or equivalent enterprise networking stacks.
• Banking, Insurance, or Life Sciences experience, and/or client exposure in EMEA, Middle East, or Japan, is especially relevant.
• Additional exposure to observability, reliability engineering, automation, or platform engineering is valuable, but should support—not replace—a clear primary technical anchor.

• Executive communication, synthesis, and storytelling — with the ability to turn complex technology topics into clear business decisions for senior stakeholders.
• Structured problem-solving under ambiguity, with comfort working across business, technology, risk, operations, and engineering stakeholders.
• Commercial and strategic judgment, including the ability to shape investment cases, support proposals, identify growth opportunities, and connect advisory work to larger transformation value.
• Capability-building mindset — contribution to offerings, reusable assets, thought leadership, team development, and practice growth, with the ability to help shape how Technology Resilience is positioned in the market.

• Exposure to operational resilience or sector regulations such as DORA, RBI, MAS TRM, APRA CPS 230, OCC, FFIEC, or equivalent regimes.
• Experience working in regulated industries such as Banking, Insurance, or Life Sciences, especially where availability, recovery, resilience, and regulatory scrutiny are business-critical.
• Exposure to modern resilience practices such as SLI/SLO frameworks, resilience validation, infrastructure-as-code, observability, and automation, with the judgment to position them in the context of business outcomes and operating-model change.
• Experience working with clients in EMEA, Middle East, or Japan is an advantage, particularly in resilience, infrastructure, or cloud transformation contexts.

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