Application Tech Support Practitioner
Accenture Bangalore
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk
Good to have skills : NA
Minimum 3 year(s) of experience is required
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Splunk
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role focuses on maintaining high standards of quality by effectively communicating with clients and internal teams to ensure smooth operation of world-class systems.
The practitioner carefully identifies client issues, interprets their nature, and designs appropriate resolutions by leveraging a thorough understanding of the product. This position requires dedication to client satisfaction and system reliability through proactive problem management and collaboration.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of client issues.
- Document and communicate troubleshooting steps and solutions clearly to stakeholders.
- Monitor system performance and proactively identify potential areas of improvement.
- Assist junior team members by sharing knowledge and providing guidance.
- Must To Have Skills: Proficiency in Splunk.
- Strong analytical skills to diagnose and resolve complex application issues.
- Experience in monitoring and maintaining system health using relevant tools.
- Ability to interpret client requirements and translate them into technical solutions.
- Excellent communication skills to interact effectively with clients and internal teams.
- Capability to work independently while contributing to team objectives.
- The candidate should have minimum 3 years of experience in Splunk.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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