Application Tech Support Practitioner
Accenture Bangalore
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : AIX System Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
As an Application Tech Support Practitioner, your day revolves around serving as the continuous liaison between clients and the system or application environment. You dedicate your efforts to maintaining high-quality service by employing clear and effective communication to ensure the smooth operation of advanced systems.
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : AIX System Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:As an Application Tech Support Practitioner, your day revolves around serving as the continuous liaison between clients and the system or application environment. You dedicate your efforts to maintaining high-quality service by employing clear and effective communication to ensure the smooth operation of advanced systems.
Your role involves accurately identifying client concerns and thoughtfully crafting solutions grounded in a thorough understanding of the product, thereby supporting seamless system functionality and client satisfaction throughout daily interactions.
Roles & Responsibilities:- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and reliability.
- Document and share knowledge to support continuous improvement and team learning.
- Assist junior team members in understanding system processes and troubleshooting techniques.
- Must To Have Skills: Proficiency in AIX System Administration.
- Strong knowledge of operating system concepts, including process management, file systems, and security.
- Experience in monitoring system performance and implementing tuning measures to optimize efficiency.
- Ability to troubleshoot complex system issues and provide timely resolutions.
- Familiarity with scripting languages to automate routine tasks and improve operational workflows.
- Understanding of backup and recovery procedures to ensure data integrity and availability.
- The candidate should have minimum 3 years of experience in AIX System Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
AccentureBangalore
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class...
VirtusaBangalore
Job Description
GCP Tech Support And Billing Agent:
The GCP Billing QC Support Agent is responsible for resolving high-complexity billing inquiries for Google Cloud customers while maintaining a primary focus on quality assurance. You...
AccentureBangalore
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class...