Service Delivery Manager
coffeee.io Hyderabad
Job Description
Roles and Responsibilities:
- Proficiency in ServiceNow (SNOW) for incident, problem, change, and CMDB management.
- Proficiency in PowerBI for dashboarding, reporting, and service analytics.
- Proficiency in Microsoft PowerPoint, with the ability to design clear, structured, and visually impactful presentations tailored to both operational and executive audiences.
- Ability to work effectively with people across different geographies, time zones, and cultures.
- Proven ability to lead, motivate, and develop multi-disciplinary teams.
- Strong organizational and communication skills, both written and verbal.
- Able to manage multiple priorities and concurrent projects in a structured and autonomous manner.
- Analytical mindset with the ability to resolve conflicts and make decisions under pressure.
- Comfortable working in fast-paced, dynamic, and international environments.
- Commitment to delivering high-quality, reliable, and secure IT services.
- Ability to interpret and analyze service metrics and KPIs.
- Cybersecurity sensitivity and awareness.
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Your Profile
• 12-14 Years overall experience.
• Strong ALM leadership with Run + Change...