Copart Hiring For Team Lead - Business Operations

Job Description

• Title Express is Coparts full-service title program for Sellers who auction their vehicles through Copart. With Title Express, Copart takes responsibility for working with vehicle owners to obtain the required documentation, removing this costly and time-consuming process from the Seller.
• Take 100% ownership of the process, queue and team members aligned. Should be flexible to work from office in any shift as per the business requirement.
• As the organization is growing, be adaptive to new challenges / situations that one may encounter day to day.
• Maintain teams basic hygiene (login, logout & break adherence), attendance and behavior.
• Help in recruiting team members for the project by being a part of the interview panel.

Roles & Responsibilities

• Take ownership of the workflow and work.
• Manage a team of 15-20 associates and ensure the team meets the required targets.
• Be a process expert and support the team by answering their queries in real time.
• Conduct regular connect to understand the pulse of the team.
• Manage leaves and ensure shrinkage does not impact the teams productivity.
• Working in coordination with the other leads to ensure business operations runs smooth.
• Build a road map for your team members in terms of career growth and ensure employee satisfaction.
• Effectively communicate with the team understanding change in business dynamics

• Track performance of the team and team members individually identifying areas of opportunities for the process as well as the team.
• Conduct new hire process training session and coach team members to be experts in the process.
• Identify areas of opportunities by performing audits and share feedback to the team accordingly.
• Identify BQs and come up with an action plan to improve their performance.
• Work closely with the internal teams to identify process improvement opportunities and work together to streamline the process
• Business Partner Management
• Interact with international business partners whenever required, understand the requirements, and manage the team to meet the requirements.
• Act as a bridge between the team and business partners ensuring smooth flow of information regarding the process.
• Participate in weekly review and work closely with the Operations Manager to prepare data for MBR and QBR.

Desired Candidate Profile:

• Should be a graduate
• Should be flexible to work on night shifts and work from office
• Should have a minimum of 2 years team lead experience on papers
• Must have handled international voice team