Technical Support Engineer - Entry Level

Job Description

Microlink Solutions Pvt Ltd, a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.

Budget: Upto 32k CTC

Key Skills:

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).
• Install, configure, and maintain desktops, laptops, and other end-user devices.
• Set up and maintain user accounts, email, and other IT-related services.
• Assist with software installations, updates, and patches.
• Support the deployment and setup of new hardware and software systems.
• Ensure that all systems are running up-to-date antivirus and security software.
• Manage and maintain asset inventory (hardware and software).
• Assist with network troubleshooting, ensuring network connectivity issues are resolved efficiently.
• Provide training and guidance to end-users on IT policies and procedures.
• Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.
• Collaborate with senior support engineers and other IT staff to address complex technical issues.

Technical Skills:

• Basic knowledge of desktop hardware and software troubleshooting.
• Familiarity with operating systems (Windows, MacOS, Linux).
• Understanding of networking principles (TCP/IP, DNS, DHCP). Experience with Microsoft Office Suite and other standard business applications.
• Familiarity with remote desktop software and helpdesk tools is an advantage.

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