Delivery Lead Associate Director

apartmentAccenture placeMumbai calendar_month18/04/2026

Skill required: Talent & HR - Talent Management

Designation: Delivery Lead Associate Director

Qualifications:Any Graduation
Years of Experience:18 to 28 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Lead end-to-end delivery of assigned HR Shared Services towers (e.g., Core HR, Talent Acquisition Operations, Case Management, HRIS support)
Ensure SLA / OLA compliance and service stability across geographies
Drive execution of productivity and transformation initiatives within delivery scope
Act as primary delivery interface for client HR Operations stakeholders
Support account-level strategy and transformation roadmap defined by leadership

What are we looking for? .

Knowledge of HCMs like SuccessFactors, Workday and Case mgmt tools like ServiceNow, Zendesk

Good Knowledge of Gen AI & Agentic framework & Practices. Should have some experience in implementing Gen AI/Agentic solutions in HR domain

Professional certifications in HR, project management (e.g., PMP), or technology platforms (e.g., Workday Certified) are advantageous.

Roles and Responsibilities: •1) Account-Level Service Delivery Ownership

Lead delivery of HR Shared Services across: Core HR, Talent Acquisition operations, Case Management, HRIS support,Reporting & analytics, Talent Development etc

Ensure contractual SLA / OLA compliance
Maintain delivery stability across geographies

Act as escalation authority for complex service risks

Accountable for team s performance. Responsibilities include workforce planning, competency building, Succession pipeline & service maturity improvement

Productivity & Commercial Performance Ownership

Deliver committed productivity targets
Drive automation adoption
Optimize pyramid and location strategy
Improve cost-to-serve metrics
Support margin expansion initiatives
Identify revenue expansion opportunities within account

HR Transformation & Automation Leadership

Lead/Support implementation of: RPA / AI / agentic automation

operating model redesign
Translate transformation roadmap into measurable outcomes.

Executive Stakeholder Engagement

Engage regularly with HR Operations leaders, Vendor teams, Clients. Operate as trusted advisor on Service Maturity, Operating model evolution, Priductivity levers, Agentic AI & Digital transformation

Transition & Expansion Governance

Provide leadership across new scope onboarding, geography expansions,service migrations,vendor consolidation initiatives,operating model shifts

Ensure transitions meet: SLA readiness,governance readiness,productivity readiness

Multi-Tower Integration Leadership

Coordinate delivery across different HR processes like Talent Acquisition operations, Core HR lifecycle services, Payroll Admin, Benefits admin etc
Ensure seamless employee experience across services.

Governance & Risk Management

Lead service performance reviews, executive governance forums, transformation tracking forums, risk mitigation planning, compliance readiness etc
Serve as escalation bridge between delivery leadership and client executives.

Leadership of Large Distributed Teams

Manage multiple delivery managers, Tower leads, Regional Teams
Responsibilities include- leadership pipeline development, span-of-control optimization, succession planning & capability building

Data-Driven Performance Management

Sponsor delivery analytics covering SLA adherence, productivity performance, automation penetration, employee experience metrics & cost-to-serve improvements
Translate insights into transformation decisions.

Support prospective/exisiting client Visits and showcase deal s performace/success Stories in those visits

electric_boltImmediate start

Delivery Lead Associate Director

apartmentAccentureplaceMumbai

Job Description Skill required: Talent & HR - Talent Management Designation: Delivery Lead Associate Director Qualifications:Any Graduation Years of Experience:18 to 28 years About Accenture Accenture is a global professional services company...

check_circleNew offer

IND Associate Director II, O&TS

placeMumbai

Posting Description: Role Summary At Aon Services Corporation, we provide an outstanding chance for driven professionals to join our leading team in the Finance/Insurance field. In the Operations role, you will coordinate with insurers to monitor...

starFeatured

Associate Director/Director - Investment Bank - CA/CFA/IIM/ISB/MDI

apartment4s AdvisoryplaceMumbai

Job Description Key Responsibilities: • Lead industry research, market mapping, and client interface activities within the Industrials sector. • Focus on core product-based industrial companies (primarily Indian) with less emphasis on services or...

Recommended jobs:

HR Director Jobs in Mumbai 3 Urgent

Finance Director Jobs in Mumbai

Director Jobs in Mumbai

Associate Analyst Jobs in Mumbai 2 Urgent

Finance Associate Jobs in Mumbai