Senior Analyst - QA
Overview:
About the role
The Senior Analyst – QA is responsible for Level I and Level II support of all IMS technology solutions. This includes our ERP (JD Edwards) and ecommerce applications, API & EDI integrations, and IMS’s Meridian software solution. This position will be the point person for help tickets submitted through the project management & service desk system.You will provide functional support across all solutions. Issues that are too technical in nature, or require a specialized knowledge, will be resolved in conjunction with an IT developer or analyst (Level III support). This position will act as the liaison between the user community, both external and internal, and the IT technical team in problem resolution and incident management.
This position will also be responsible for validating solutions. This will be done by creating and executing test plans. You will work directly with the IT development team on defect resolutions coming out of testing. This position requires both business hour and occasional off hour support.
Join us at OGS
We are OGS—Omnicom's Integrated Solutions Engine that brings together a global talent community and connected capabilities in data, creative, media, commerce, and technology to build adaptive, future-ready solutions.
We are redefining the global capability center - not as an offshoring hub, but as a true inside edge. OGS is the place where the future is tested, built, and scaled for the world’s most ambitious agencies and clients.
With over 4300+ talented professionals in India, we are proud to be a diverse, inclusive, and collaborative community that thrives on innovation and excellence. Our teams work with some of the world’s most iconic brands, helping them move faster and achieve more—everywhere.We are growing rapidly and looking for passionate individuals to be part of this journey.
Let us build this, together!
Responsibilities:
- Have a strong functional knowledge of IMS solutions
- Troubleshoot and resolve Level I and Level II application issues
- Oversee Level III issues and work with the technical team to resolve
- Work with the IT Support / Quality Manger on prioritizing multiple support tickets
- Interact with the internal and external user community to resolve issues, perform training, and gather requirements
- Provide functional support and training on JD Edwards and ecommerce applications, and API & EDI integrations
Qualifications:
- 3+ years using JD Edwards running on an IBM I
- Functional knowledge of JD Edwards (Sales Order, Distribution, Purchasing, Financials, World Writers)
- Functional knowledge of the JD Edwards database
- Functional knowledge of standard ecommerce shopping cart applications
- 1-3 years’ experience in creating test plans and executing them against software enhancements
- Thorough knowledge of Microsoft Office (Excel, Word, Power Point, Outlook)
- Demonstrated success of establishing, managing, and maintaining effective working relationships at the management level, internal and external to an organization
- Professional who is passionate, motivated, straightforward, ethical and solution oriented
- Strong leadership, teaching and mentoring skills
- Excellent organizational skills