Cloud Support Associate ( Linux & AWS Support Engineer)

Job Description

We are looking for a Linux & AWS Support Engineer to join our team and provide 24x7 monitoring, troubleshooting, and support for cloud-based and on-premise infrastructure. The ideal candidate should have strong expertise in Linux administration, AWS, Kubernetes, and monitoring tools.

Key Responsibilities

• Provide 24x7 monitoring and triaging of alerts/tickets, ensuring timely resolution.
• Troubleshoot issues related to Linux virtual servers, clusters, and DNS servers.
• Identify recurring incidents/events and escalate as per the escalation matrix.
• Ensure adherence to SLAs as per the customer agreement.

• Manage and support Linux-based environments with AWS and Kubernetes.
• Work on planned activities like patching, change implementation, and system updates.
• Provide support for clients in a high-availability environment.
• Automate tasks using scripting and automation tools (added advantage).

• Follow defined processes for incident escalation and resolution.
• Coordinate with cross-functional teams to ensure smooth operations.
• Interact with diverse user communities and provide quick-response support.

Requirements

• Strong communication and interpersonal skills.
• Proficiency in Linux administration and troubleshooting.
• Hands-on experience with AWS and/or Azure.
• Experience with monitoring tools like Dynatrace, Kibana, Grafana, and Site24x7.
• Ability to work in shifts (24x7 support environment).

• Knowledge of Kubernetes and cloud automation tools.
• Experience with scripting for automation.
• Open to learning new technologies and adapting to dynamic environments.

• Onsite work is mandatory during all business working days.