HR Service Delivery New Associate

Designation: HR Service Delivery New Associate

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Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR & Payroll team.

Design, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

• Obtain sufficient information to research and complete the service requests for data correction, Key manual entries or answer query from client employees
• Manage workflow of cases effectively and take remedial action or escalate as necessary
• Provide information, advice and guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.

• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with LWI
• Manage client relationships to agreed satisfactory outcome of cases
• Must possess excellent communication, listening and problem solving skills
• Have customer facing experience & experience of using telephony to speak with clients.
• Understand client’s policies and procedures relating to Data Admin

• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts