Key Account Manager (B2B SaaS, Retention, Upsell)

Job Description

Role & Responsibilities

Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.

Key Responsibilities:

• Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
• Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
• Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
• Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
• Lead contract renewals, commercials and negotiations with a solutions-first mindset
• Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
• Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
• Champion account governance and escalation resolution to ensure high-quality delivery and service experience

• Strong key account manager profiles.
• Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients
• Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts
• Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations
• Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership
• Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping
• Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.
• Mandatory (Company): B2B SaaS Product companies
• Preferred (Customer-Centric Mindset): Ability to understand client business priorities, drive platform adoption, and articulate business value clearly.
• Preferred (Communication Excellence): Strong communication, storytelling, presentation, and relationship-building capabilities.

Perks, Benefits and Work Culture

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.