Support Engineer - Fresher

About 1Kosmos:

1Kosmos develops advanced identity verification and passwordless multi-factor authentication solutions, helping organizations prevent identity fraud and secure online access. As a rapidly growing technology company, we serve global clients with innovative products that set new standards for security and user experience.

Shift: Rotational Shifts

Role Overview

This role provides an excellent opportunity to build a career in cybersecurity, identity management, and technical support.

• Respond to customer queries
• Troubleshoot and resolve product-related issues in a timely manner.
• Monitor and manage support tickets according to defined SLAs.
• Assist in incident, problem, and change management activities.
• Collaborate with Engineering, Product, and Customer Success teams to resolve customer issues.
• Document solutions, troubleshooting steps, and knowledge base articles.
• Support customer onboarding and configuration activities.
• Learn and follow ITIL-based support processes and best practices.
• Assist with MFA configuration and identity management-related support requests.

• Bachelor's degree in BCA, B.Sc. IT, B.E./B.Tech (IT/Computer Science), or equivalent.
• Strong understanding of computer networks, operating systems, and web technologies.
• Good analytical and problem-solving skills.
• Excellent written and verbal communication skills in English.
• Customer-focused mindset with a willingness to learn.
• Ability to work in rotational shifts.
• Preferred Skills
• Basic knowledge of Identity and Access Management (IAM).
• Familiarity with Jira, Service Desk, or other ticketing tools.
• Understanding of authentication technologies such as SAML, OIDC, OAuth, and MFA.
• Knowledge of ITIL processes, including Incident, Problem, and Change Management.
• Basic understanding of cloud technologies and SaaS applications.

• Exposure to enterprise-grade security technologies.
• Structured learning and growth opportunities.
• Hybrid work model based in Mumbai.