Senior Sales Associate - KCH - LULU Mall

Job Description

Job Description

Role Summary : The Senior Style Associate leads by example, delivering exceptional

customer experiences, driving sales, and ensuring operational

excellence with a customer-focused mindset and adaptability.

Key

Responsibilitie

• Customer Focus
• Build and maintain strong customer relationships by

understanding their preferences and providing tailored

• Address issues professionally and ensure customer needs are

• Gather customer feedback to improve products and services

while addressing any concerns promptly.

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs

• Focus on selling higher-value products to increase the

• Use upselling and cross-selling techniques to enhance

• Demonstrate negotiation and objection-handling to convert

prospects into loyal customers.

• Adapt to changing customer needs and share product and

• Demonstrate problem-solving skills to address challenges and

• Show learning agility by quickly adopting new processes or

strategies to improve sales and service.

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the

Store Manager, ensuring smooth functioning.

• Prevent shrinkage by closely monitoring inventory levels and

• Assist the Store manager in managing inventory processes,

including replenishment, stock takes, and tracking product

• Ensure accurate inventory records and adhere to operational

• Follow company policies, work processes, and enforce store

standard operating procedures (SOPs). Escalate any identified

bottlenecks.

• Take charge of situations requiring immediate attention,

including escalated customer issues, and ensure professional

• Lead by example in fostering accountability, goal-driven

• Assist in training and mentoring new and existing team

members to improve their understanding of products and

services.

Candidate

• - Min HSC 2 years of retail experience/ Graduates with 2 years

• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and

• Experience in mentoring team members
• Experience in handling cash transactions and inventory

• Proficient in POS systems and other relevant retail

• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts

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