Client Relationship Manager

Job Description

Job Title: Client Relationship ManagerRole Overview

We are looking for a proactive and result-driven Client Relationship Manager who will be responsible for building long-term relationships with clients, ensuring high client satisfaction, and driving repeat business. The ideal candidate should be strong in communication, problem-solving, and client handling.

• Manage and maintain relationships with existing clients (B2B & B2C)
• Act as the primary point of contact for client queries and concerns
• Ensure timely resolution of issues and deliver exceptional customer experience
• Coordinate with internal teams (operations, support, sales) to fulfill client requirements
• Monitor client performance, usage, and engagement
• Identify opportunities for upselling and cross-selling services
• Maintain regular follow-ups with clients to ensure retention
• Prepare reports on client status, feedback, and growth opportunities
• Onboard new clients and ensure smooth account setup
• Build trust and long-term partnerships with clients

• Bachelor's degree in Business, Marketing, or related field
• 2–5 years of experience in client servicing / account management / relationship management
• Strong communication and interpersonal skills
• Problem-solving mindset with customer-first approach
• Ability to manage multiple clients and priorities
• Experience in CRM tools is a plus
• Basic understanding of sales and operations coordination

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