Relationship Manager - Affluent (Business Banking)

Job Description

• As a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring, managing, and deepening relationships with High Net Worth Individuals (HNIs). This role demands a strategic approach to client engagement, portfolio management, and cross-selling of banking products across liabilities, assets, and fee-based services.
• You will be expected to conduct in-depth profiling of clients to identify financial opportunities and match them with solutions offered by the Kotak Group.
• The role involves regular client interactions, portfolio reviews, and proactive resolution of queries to ensure high levels of customer satisfaction and retention.
• You will also collaborate with product managers and group companies to deliver a seamless banking experience and contribute to business growth through targeted sales initiatives.
• This is a high-impact role suited for professionals with strong relationship management skills, investment expertise, and a passion for delivering personalized banking solutions.

• Acquire and expand relationships with HNI clients through strategic profiling and personalized engagement.
• Generate business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
• Formulate and implement sales plans to onboard new HNI customers and grow the client base.
• Conduct regular portfolio reviews and present investment solutions tailored to client needs.
• Maintain consistent client contact through weekly/monthly calls and meetings.
• Resolve client queries within defined turnaround times (TAT) to ensure satisfaction.
• Ensure high standards of customer service and adherence to bank policies and regulatory guidelines.
• Educate clients on new products and enhancements to deepen banking relationships.
• Plan and execute special sales initiatives and client engagement events.
• Maintain complete and up-to-date relationship records for all assigned customer accounts.
• Collaborate with product managers and group companies to offer integrated financial solutions.
• Stay informed about market trends, competitor strategies, and regulatory updates.