Business Operations Executive

Job Description

Industry: IT / Managed Services

Role Overview

We are looking for a highly organized and proactive Business Operations Executive to work closely with the Director and support day-to-day business operations. This role is critical in ensuring operational efficiency, accurate reporting, effective coordination across teams, and timely follow-through on business priorities.

The ideal candidate will be a strong communicator, detail-oriented, and confident in managing multiple responsibilities while taking ownership of tasks and driving them to completion.

How to Apply:

If you believe you meet the required criteria, please click on the link below to complete this mandatory short 2–3 minute interview.

www.talentsprout.ai/interview/74fc92d6-2e7e-4a87-af65-79685b979120

Once you submit your response, our team will review it and follow up with the next steps.

What the role is responsible for

• Tracking contracts, renewals, licenses, suppliers, and key dates
• Making sure renewals and follow-ups are identified well in advance, not at the last minute
• Maintaining clear records so nothing relies on memory or informal notes

• Preparing information ahead of customer renewals and reviews
• Making sure customers receive clear, timely updates — especially when everything is running well
• Supporting the Director with preparation so meetings and pitches are structured and effective

Decision support (not just escalation)

When issues arise, you will:

• Assess the situation
• Prepare clear options with a recommendation
• Escalate with context, not just questions
• Progress sensible next steps if the Director is unavailable, keeping everything visible
• This role is about reducing interruptions and noise, not creating more of them.

• Helping build simple, practical processes that support the business
• Keeping organization and visibility when priorities change
• Improving how information is tracked and shared over time

Director support

Preparing meeting notes, follow-ups, and action lists

Tracking agreed actions and making sure they are completed

Acting as an operational point of continuity when the Director is dealing with technical issues or customer escalations

Requirements

• Not a pure admin role
• Not a project manager waiting for instructions
• Not a role where everything is escalated for approval
• Not a corporate or heavily bureaucratic environment

The type of person this suits

This role will suit someone who:

• Is naturally organized and detail-focused
• Thinks ahead and flags issues early
• Is comfortable making sensible decisions with incomplete information
• Prefers bringing options and recommendations, not just problems
• Can prioritize calmly when several things are happening at once
• Is happy working behind the scenes to support visible wins for others
• You do not need to be highly technical, but you must be comfortable working in a technical business.

Requirements

• Minimum 4 years of Experience in business operations, executive support, coordination, or a similar role.
• Strong organisational and follow-through skills
• Confident written and verbal communication
• Comfortable working closely with senior leadership
• Familiarity with spreadsheets, trackers, and business systems, Judgement, ownership, and reliability are more important than formal qualifications.

• Annual Bonus
• Provident Fund
• Performance bonuses
• Employee's State Insurance Corporation
• Medical Insurance
• Night Allowances
• Pick and Drop facilities (Only for Female Staff)
• Day outs for Staff
• Team Lunches
• Maternity/ Paternity leaves
• Retirement Benefits
• National and International tour packages after successful completion of service as per company policies
• Paid Time Off
• Flexible work schedules and workplace perks like on-site snacks
• Flexible working